Outsourced Help Desk
We offer comprehensive Outsourced Help Desk services to customers requiring a full service technical resource center, full or part-time help desk, application support center, or customer service desk. No matter what type of help desk functions you need to outsource, we can provide you with a complete and custom turnkey solution.
Our Outsourced Help
Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks.
What’s more, Noverus provides far more than just remote support staff; we actually deploy an entire support infrastructure, including:
- Knowledgeable, certified, US-based in-house staff
- 24×7 coverage capability
- Online live support featuring remote access technology
- Team leader and project manager provided
- Multi-technology support
- Complete trouble ticket tracking and reporting solution
- Web-based incident reporting and status tools for end users
- Tiered service levels and custom response requirements available
- Optional shared operational control with your in-house help desk team
- On-site escalation support available
- Automatic e-mail updates to your staff with embedded satisfaction surveys
To the point: we have the people, and experience to provide a comprehensive help desk outsourcing solution — empowering you to concentrate on running your business, not your network.